Terms & Conditions/Return Exchange Policy

Production & Delivery Timeline

Most By Karigar furniture is handcrafted and/or made to order.

The estimated production and delivery timeline is generally 3–6 weeks from the date of order confirmation/payment.

This timeline is indicative and may vary depending on the product, customisation, craftsmanship, material availability, finishing, location and logistics. Delays caused by transport partners or circumstances beyond our reasonable control may extend the estimated timeline.

We have the right to cancel order, if its not feasible for us.

No Return Policy

By Karigar follows a no-return policy.

Once an order has been confirmed, products cannot be returned for reasons including change of mind, change in preference, colour variation, natural wood-grain variation, minor handcrafted differences, size-selection errors or the product not matching the customer's interior.

Customers are therefore requested to carefully check the dimensions, material, finish, colour and product specifications before placing an order.

Where applicable, an exchange, repair or replacement may only be considered for a verified manufacturing defect or eligible transit damage, subject to the conditions below and applicable law.

Mandatory Unboxing Video

To raise any claim relating to damage received during delivery, the customer must make a clear, continuous unboxing video.

The video should:

Begin while the package is still fully sealed.
Clearly show the outer packaging and shipping condition.
Capture the complete opening/unpacking process without cuts.
Clearly show the product and the claimed damage or defect.

Claims for transit damage may not be accepted where a complete unboxing video is not provided.

Any damage should be reported to By Karigar within 24 hours of delivery, together with the unboxing video and clear photographs.

The product should not be used, installed, repaired or altered before the claim has been reviewed.

Exchange / Replacement

Order cannot be cancelled once placed. No return or exchange.

By Karigar does not provide exchanges for change of mind or personal preference.

Where a manufacturing defect or eligible transit-damage claim is verified, By Karigar may, depending on the nature of the issue, offer:

repair, replacement of the affected component, replacement of the product, or another appropriate resolution.

A video of unpacking should be taken and shared with us to avail a resolution.

The final resolution will depend on the nature and extent of the damage.

Mirror, Glass & Marble Products

Certain furniture pieces may contain mirror, glass or marble components, which are inherently fragile and carry a higher risk of damage during transportation.

Customers purchasing such products may be given the option to have the furniture supplied without the mirror, glass or marble component, allowing the customer to source and install that component locally.

Where the customer specifically chooses to have the mirror, glass or marble component transported along with the furniture after being informed of the transit risk, breakage or cracking of that removable fragile component during transportation may not qualify for free replacement by By Karigar, to the extent permitted by applicable law.

Any damage to the wooden furniture structure itself will be assessed separately under our damage policy.

For greater safety, By Karigar may recommend that customers purchase certain mirrors, glass tops or marble tops locally after receiving the furniture.